Yokeru: How London councils stay in contact with vulnerable groups during COVID-19
The average person spends 43 days on hold to customer service in their lifetime. Whether it’s to ask a simple question or resolve a significant issue, studies show that it takes just 1 minute on hold for 60% of customers to hang up.
Monty Alexander and Hector Alexander have developed the AI-based solution Yokeru to make and manage client calls efficiently. Their AI calls to deliver the same results as traditional call centres faster and more resourcefully whilst ensuring #security and #confidentiality. Thanks to their groundbreaking speech synthesis, call-bots have been replaced with human-like voices, capable of engaging and conversing smoothly with individuals. Their solution can handle consumer queries and support to stay in contact with vulnerable groups during COVID-19. Yokeru is working with local authorities like Hammersmith & Fulham Council to stay in contact with shielded citizens.
The platform’s rapidly #scalable design also enables organisations to manage group AI #campaigns, offering more #flexibility in the support provided.
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